Membership Policy

This policy applies to people who create or use a Zanzibella account, organize events, work as assigned event staff, or book tickets. It covers access to Platform services. Where separate cooperative, organizer or event membership terms apply, those terms supplement this policy and should be provided when that membership is offered.

Accounts and eligibility

Provide accurate, current information when creating or using an account. Keep your password, payout PIN, verification codes and recovery details private. You are responsible for activity performed through your account and should promptly report suspected unauthorized access to tickets@eventshubs.ng.

Some features require an account or additional verification. Organizers must complete the identity checks required by the Platform before submitting events, and submitted events may require administrator review. Staff access is limited to the events and permissions assigned by the organizer or administrator.

Organizer responsibilities

Organizers are responsible for the accuracy of event information, ticket categories, dates, venues, prices, refund terms and sponsor or promotional material they publish. Organizers must honor valid tickets and comply with applicable law and Platform controls. Do not publish content or run transactions that are fraudulent, unlawful, misleading, discriminatory or infringing.

Organizers must use guest information only to administer the relevant event, communicate necessary event updates, support ticket holders and meet legal obligations. Keep guest information secure and do not sell it or use it for unrelated marketing without an appropriate lawful basis and any required consent.

Guests and ticket holders

Guests must provide accurate booking details, pay through an available checkout method where payment is due, and follow the organizer's published event and entry rules. A ticket is subject to the event details and the Refund Policy. Do not copy, resell, alter or misuse a ticket or attempt to bypass check-in controls.

Payments, fees and settlements

Payment methods and any applicable charges are shown during checkout or in the organizer's account. Online payments may be processed by Paystack or Flutterwave; manual bank-transfer bookings remain subject to receipt review and administrator approval. Organizer settlements are subject to the account, event, identity-verification and withdrawal controls shown in the Platform.

Safety, enforcement and account closure

We may review, restrict, suspend or close an account or listing where needed to investigate fraud, protect guests, comply with law, enforce event or Platform rules, or respond to a security risk. Where appropriate, we will explain the action and provide a way to contact support. You may ask support about closing your account; some ticket, payment, identity or dispute records may need to be retained for legal, accounting, security or contract reasons.

Changes and contact

We may update this policy when Platform services or requirements change. We will update the posted version and provide notice or request acceptance where required. Questions about membership or account access can be sent to tickets@eventshubs.ng.