Privacy Policy & Disclosures

At Zanzibella ("we", "us" or the "Platform"), we use personal information to provide event discovery, ticket booking, organizer tools, payment confirmation and ticket verification. This policy explains what we collect, why we use it, who may receive it and how to exercise privacy rights.

Information we collect

• Identity and contact details: names, email addresses and phone numbers supplied when booking tickets, opening an account, contacting support or setting up event staff.
• Organizer verification and payout details: identity information submitted for organizer verification, including NIN details and names, plus bank and account details used to configure settlements. These details are used for verification, fraud prevention and payouts.
• Orders and payment records: ticket types and quantities, promo codes, totals, payment provider, transaction and order references, payment status, and any receipt submitted for a manual bank-transfer review. The Platform does not store full payment-card numbers or security codes. Card and online payment processing is handled by the selected provider, which may be Paystack or Flutterwave.
• Ticket and gate records: ticket identifiers, delivery status, event assignment, and check-in time and staff account when a pass is scanned.
• Usage and device data: browser and device details, approximate location, referring page, pages visited, and interactions with the Platform. Our hosting and security services may also create technical logs.
• Messages: information you include in support requests, organizer communications or other messages sent through the Platform.

How we use information

We use personal information to create and deliver tickets, process and confirm payments, administer event listings and organizer accounts, complete identity checks, manage settlements, operate gate check-in, respond to support requests, protect accounts, prevent fraud, and maintain transaction and security records.

We process information where it is needed to provide a requested service or perform a booking, where you have given consent, or where we have a legitimate interest in platform security, fraud prevention, service reliability and business operations. We will explain and request consent where applicable law requires it.

Cookies and analytics

The Platform uses essential session and security technologies to keep sign-in, booking and other requested features working. The application code does not configure a Google Analytics property by default. If analytics tags are enabled for the live site, including through an administrator-installed widget, those providers may receive browser, device, referrer, page-view and interaction information and may use cookies or similar identifiers to measure visits and checkout activity. Analytics behavior depends on the tag and property configuration. We do not intend to place names, phone numbers, payment-card details or ticket references in analytics events.

You can manage cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on for supported browsers. Blocking cookies may affect some site features.

Who may receive information

Information is shared only as needed with the organizer responsible for an event (for example, the guest name and ticket status needed to run the event), payment providers handling checkout, email or SMS providers delivering requested messages, identity-verification providers where used, and hosting or security providers operating the Platform. We may disclose information where required by law or to investigate suspected fraud, protect users, or enforce Platform terms.

Organizers manage their own event terms and may use guest details to administer that event. Contact the organizer for event-specific questions about their use of guest information.

Retention and security

We retain information for as long as reasonably needed to deliver tickets and services, maintain organizer and transaction records, resolve disputes, meet legal or accounting requirements, and protect the Platform. Retention periods depend on the type of record and the reason it was collected. We use access controls and other safeguards designed to protect information, but no online system can be guaranteed completely secure.

Your privacy rights

Depending on your location and applicable law, you may have the right to ask whether we process your information, access a copy, correct inaccurate details, request deletion, restrict or object to certain processing, request data portability, or complain to a privacy regulator. These rights may be subject to legal, security, accounting or contract-related exceptions.

To make a request, email tickets@eventshubs.ng from the address associated with your account and tell us what you need. We may ask for information needed to verify your identity before responding.

Updates and contact

We may update this policy as the Platform or its services change. The current version and its update date will be posted on this page. For privacy questions or rights requests, contact tickets@eventshubs.ng.